Customer Support

With over ten years’ experience, China Discovery has been getting better known about our dear customers and we are trying to solve everything about your China tours. Here, we’ve collected many frequently asked questions about documents, booking, itinerary, tour guide & driver, transfer, accommodation, dining, etc. Check the general answers to the questions for your reference. If you have got questions on your own, please feel free to use the “Ask A Question” form and tell us your ideas.

• WHY CHOOSE US
• HOW TO BOOK
• PAYMENT INSTRUCTION
• TERMS AND CONDITIONS

• 

  Payment Guide

   

  1. 1. PayPal (with or without PayPal account/Credit card through PayPal online)

     A: If you have a PayPal account

      If you have a PayPal account, you just need to login to your account and click the pay button. You can send the money directly to us from your account balance. You don't even need to send us any information from your credit card. Or you can also pay directly to our account of  paypal.me/CITSZJJ from your balance without clicking above payment link.

     B: If you do not have PayPal account

      Please do not worry. You can also pay via Credit Card through PayPal. If you would like to use Credit card on PayPal, we will send you the payment link by email. Please advise.

  2. 2. Wire Transfer/Bank Transfer

      For the big amount of travel expense; please first wire 30% of the full travel expenses as a deposit or total amount of tour expense to our bank account 20-50 days prior to your arrival in China. For exact payment time and amount, please consult with our trip advisors. Wire Transfer is highly recommended here. You could find the information as follows if you choose Wire Transfer:

     
      Our Bank Account:

     
     

     Bank Name:	ZHANGJIAJIE CITY BRANCH OF CHINA CONSTRUCTION BANK
     Post Code	427400
     Swift Code:	PCBCCNBJHUX
     Address:	NO.90 BEIZHENG STREET, ZHANGJIAJIE CITY,HUNAN PROVIENCE，CHINA
     Recipient:	Zhangjiajie Toruk International Travel Co., LTD
     USD account	43050174618600002001
     Euro account	43050174618600002002

      

     Remarks: For the final method of payment and amount to be paid, please consult with our trip advisors. No matter which way you choose to pay us, the notice by e-mail about the payment details is very important, which will help us to check the payment due and secure your reservation for your benefit and interests. If we do not receive the full payment as we expected or we have reasons to believe that your payment is delayed and fraudulent, we reserve the right to cancel your reservation and the cancellation letter will be sent to you by e-mail properly. We are not responsible for any loss or inconvenience to you if you fail to access and view the cancellation letter. You can always check your reservation status at your account on chinatoruktour. 

  3. 3. Pay by Western Union Transfer

     If there is Western Union Service in the area where you stay, you can choose to send us the payment through Western Union. The information for Western Union Transfer is as below:

     Receiver’s First Name: YING LIN
     Receiver’s Last Name:  XIAO
     City: ZHANGJIAJIE
     Country: CHINA

     After you send us the money, please tell us the full name of the remitter, sum of money, details of your address, and also the Money Transfer Control Number provided by Western Union.